Also, ensure the requisite HTTPS ports and other requisite ports are not blocked by firewall/proxy. Use the full address as received in the mail, instead of the IP, to ensure that the NAT is reachable. MDM Server unreachable(Applicable only for On-Premises)Įnsure NAT has been configured properly as the FQDN must be accessible outside the corporate network. If you're using third-party certificates in MDM Server, ensure the same is configured in the Secure Gateway as well. Refer Third-Party Certificate Troubleshooting for detailed information. In case you are using an intermediate certificate, ensure that the intermediate chain is configured properly.
New payload does not match with the old one.Ĭheck whether the Third-Party Certificate is configured properly in the MDM server.If the installation fails again, refer to the following KBs for troubleshooting. If the Profile is not installed, the user has to click on Install. To verify, the user has to navigate to Settings->General->Profile->MDM Profile on the device. MDM Profile not installed (only for iOS 12.0 or later versions)Ĭheck if the steps to manually install MDM Profile on the device have been followed correctly by the user.
You need to repeat the enrollment process, after the issue has been resolved. You might get this error message, due to one of the following reasons: It is to be noted that the certificate must be TLS 1.2 enabled to enroll iOS devices. You are trying to push a profile to an iOS device and you get an error message "MDM Profile cannot be installed" on the managed device.
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