Any faxes received while the error message is on the display will automatically go into the machine's memory due to the product's inability to print. Be fore going to warranty options, it is recommended to transfer your faxes and fax journal report.
If "Unable to Clean 76" returns to the display, go to step 6.Ħ. If the PQCS prints with no error, press ◄ to return to the main menu. Print a Print Quality Check Sheet (PQCS):ī. If "Unable to Clean 76" is still on the display, go to step 6.ĥ. After one minute, plug the machine back in. Unplug the machine from the power outlet. If "Unable to Clean 76" is still on the display, go to step 4.Ĥ. I f the "Unable to Clean 76" error is gone, go to step 5. Gently close the scanner cover using the finger holds on each side. Paper scraps or other debris may have become saturated with ink and difficult to see.į. We recommend using a flashlight to shine inside the machine to make sure no paper scraps are missed or overlooked. Carefully check the left (1) and right-hand (2) corners and under the print head for any paper scraps or other debris that may be jammed. The print head can be moved from side-to-side as needed. The print head will need to be in the middle so the corners can be checked for paper scraps. P ress and hold Stop/Exit (without closing the scanner cover) for at least 5 seconds until the print head moves to the center of the machine.ĭ. Touching the encoder strip with bare hands/fingers may cause additional machine errors. This is the thin strip of plastic that stretches across the width of the machine. Looking inside the machine, slowly pull any jammed paper (1) out of your machine.ĭON'T touch the encoder strip with your bare hands/fingers. Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.ī.
Thoroughly check inside the back cover for any jammed paper, paper scraps, or other debris. If jammed paper is present, slowly pull the jammed paper out of your machine.Ĭ.
Squeeze both levers (1), then open the Jam Clear Cover at the back.ī. If a different error message, click here to search for that error message to locate the appropriate troubleshooting steps.Ī. Read the complete message displayed in the yellow bar at the top of the display. A foreign object, such as a paper clip or ripped piece of paper, is stuck inside the machineġ. The message "Unable to Clean 76" will appear for one of the following reasons:
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